Privacy Policy

Who is responsible

Park Ridge Appliance Repair LLC operates this website under the Park Ridge Appliance Repair brand. Privacy questions can be sent to [email protected] or raised by calling (847) 220-8820.

Information we handle

Service requests

When you request service, we receive the information you choose to provide:

• name, phone number, email address, and service address;
• residential or commercial customer type and appliance brand;
• your description of the appliance problem; and
• up to three optional appliance photos.

We use this information to review and respond to the request, discuss possible service, prevent abuse, and maintain ordinary business records. Sending the form does not create an appointment or repair contract.

The site also counts the public page where a service request began alongside whether delivery succeeded or failed. This operational count contains the approved page path, business name, delivery outcome, UTC date, and count. It does not contain contact details or form contents. The page path is not used as the first page of a visit, a search source, a referring page, or query attribution.

Technical and security data

Cloudflare processes network and device information needed to deliver and protect the site. This can include an IP address, browser information, request time, response status, and Turnstile result. Turnstile runs invisibly in the service form, so visitors do not see or operate a verification control. See Cloudflare's Turnstile Privacy Addendum. The contact endpoint applies an IP-based rate limit. Our application does not place IP addresses, form values, filenames, photo URLs, or Cloudinary credentials in its operational counters or routine application logs.

Cloudflare Web Analytics

Cloudflare Web Analytics measures page views, approximate country, referring site, browser, operating system, device type, and page performance. The measurement request contains the page path without its query string. Cloudflare Web Analytics does not use cookies, local storage, or a fingerprint to follow you across websites. Ordinary European Union visits receive a country notice that does not load the analytics beacon. We do not send service form contents, names, phone numbers, email addresses, service addresses, issue descriptions, filenames, or photo links to website analytics.

Country access controls

Cloudflare uses the country associated with an IP address to make the main website available to people in the United States and Morocco. People elsewhere receive a location notice. The country rule allows common search and monitoring crawler request headers so public pages can remain searchable and operational. A request header can be copied, so the country rule limits ordinary access but is not an identity or security check. The service request endpoint accepts requests from the United States only.

Address suggestions

The service form may load Google Maps and Places to offer address suggestions. Google can receive network and browser information and the address text entered for suggestions. You can ignore suggestions and type an address manually. See Google's Privacy Policy.

Companies that help operate the site

When you submit a service request, you authorize us to process the information you provide to review and respond to that request. Cloudflare processes the form and delivers it to our business inbox on our behalf. Optional photos are stored with Cloudinary. This processing is described here so you can decide what to provide. It does not give another business permission to use your information for its own marketing.

• Cloudflare hosts and protects the site, provides Turnstile and rate limiting, applies country access controls, measures website use, runs the contact Worker, delivers contact email, and records aggregate operational counters.
• Cloudinary stores optional photos only after the Worker verifies the request and decoded file type.
• Google provides Maps and Places address suggestions.
• Our business inbox receives the service request so we can respond.

These providers may process data in the United States and other countries under their own terms and safeguards. See Cloudflare's Privacy Policy and Cloudinary's Privacy Policy.

We do not sell personal information or share it for cross-context behavioral advertising.

How long we keep information

• Routine inquiry emails are kept no longer than 24 months after the last interaction unless a legal or accounting obligation requires longer.
• Contact photos are deleted within 90 days after a job closes or is declined. When status is unknown, an automated hard stop deletes them no later than 180 days after upload.
• Security logs are limited to the period needed to investigate abuse and operate the endpoint.
• Operational counters contain only the business name, fixed delivery outcome, approved request page path, UTC day, and count. They do not contain contact details or form contents.
• Cloudflare keeps website analytics for no longer than six months. Detailed records may be aggregated before that period ends.

Browser privacy signals

We do not sell personal information, share it for advertising across unrelated websites, or use website analytics to build a cross site profile. Because those activities do not occur, a Do Not Track or Global Privacy Control signal does not change the site's behavior. We will update this policy and provide any legally required control before those practices change.

Your rights and choices

Depending on where you live, you may ask to access, correct, delete, or receive a copy of personal information, or object to or restrict certain uses. Email [email protected]. We may need to verify that the request concerns you. We aim to complete a verified deletion request within 30 days unless law requires a record to be retained. You may also contact the privacy regulator where you live.

Security, children, and changes

We use HTTPS, server-side Turnstile verification, rate limiting, body and file limits, decoded media checks, generated filenames, signed uploads, and access-controlled providers. No internet system is completely secure. Please do not include financial, medical, identity, or other sensitive information in the issue description or photos.

The site is intended for adults seeking appliance repair. We do not knowingly collect personal information from children under 13.

We review this policy at least once each year and update it before a material new collection or use begins. The effective date at the top identifies the current version. Material changes will be described on this page. Privacy questions and correction or deletion requests can be sent to the email address above.

Your text messaging choice

The text messaging checkbox on our service forms is optional and starts unchecked. You can request service without agreeing to texts. When you select the checkbox and submit the form, you agree to appointment reminders, status updates, and answers to frequently asked questions from Park Ridge Appliance Repair LLC. We can use phone calls or email when you do not agree to texts.

Your choice is delivered with the service request to our business inbox. If you agree, the email also records the phone number, company name, form page, disclosure wording and version, and the time the server received your consent. Cloudflare processes this record to deliver the request on our behalf. We keep it with the inquiry email under the retention schedule above. Consent details are not sent to website analytics or routine application logs, and are not provided to another business for its own use.

Sharing of Personal Information

Park Ridge Appliance Repair LLC will not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.

Opting Out of Text Messages:

You have the right to opt out of receiving text messages from Park Ridge Appliance Repair LLC at any time. To opt-out, you can reply "STOP" to any text message you receive from us.

Consent and Opt-In:

By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.